Q: How do I track my order?

Once your order has been placed and processed (within 1-3 days) , you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Tracking information may not be immediately available after your order is placed. It can take up to 1 - 3 days for the number to become active in our system. If you don't see any updates right away, please be patient and check back later. 1-3 days after placing your order, you can click the tracking number link in the email or track your order on our website here: https://mensbestbasics.com/apps/parcelpanel

Q: How do I make a return?

Returns must be initiated within 100 days of receiving your order. Items must be returned in the original packaging. To initiate the return process go to the Men's Best Return Portal and fill in your order number and details about the item you wish to return. Print the shipping label and drop off your return at the given drop-off location. Note: There is a shipping charge per order. Non-Returnable items Certain items may not be eligible for return due to hygiene, final sale, or other reasons. These items will be clearly marked on the product page.

Question 1

How can I return an order?

Accepted Answer

Your satisfaction with Men's Best Basics means everything to us. If, for any reason, you’re not feeling your best with your purchase, we encourage you to reach out to our support team here. We’re dedicated to improving your experience and making things right: support@mensbestbasics.com

Return, refund and exchange policy.

All our products come with a 30-day risk-free exchange policy, excluding items marked as Final Sale. To qualify for a return, items must be unworn (except for trying on), unwashed, unaltered, and returned in their original packaging.

You can click here to visit the Men's Best Return Portal to start a return or free exchange.

Or if that doesn't work you can click on this link: https://mensbestbasics.returnista.com/

General return questions

Can I return a sale item?
All orders can be returned or exchanged within 30 days of purchase, except for items marked as Final Sale. These sale items are NOT eligible for return or exchange.

What should I do if I receive a damaged or defective item?
Contact our amazing support team at support@mensbestbasics.com, and we’ll assist you right away.

If I exchange an item, when will I receive the replacement?

Once we’ve received your return, our automated system will process your replacement order. You’ll receive an email notification as soon as the exchange has been processed.

When will I get my refund, and how much will be refunded?

After we receive your returned items, we’ll process your refund and credit it to your original payment method. It may take 3-10 business days for your bank to process the refund. We refund the cost of the returned items, excluding the original shipping costs.

International returns: Refunds for international orders may take up to 21 business days to appear in your original payment method after the items are received at our warehouse.

I have not received my refund?

Cancelled orders
If you see a charge on your credit card for a cancelled order, it is probably just a pre-authorisation and not a payment. If you paid via PayPal, the cancelled order should have automatically generated a refund to your account.

Credit card refunds
Allow up to 7 working days for the money to be refunded to your payment method.

iDeal, Bancontact en PayPal refunds
These usually take place immediately, so if you have received confirmation that a refund has taken place but do not see it in your account, please contact us directly so we can investigate further.

Question 2

What happens if my order has a defect when it arrives?

Accepted Answer

If your order arrives with a defect, such as a hole, please send us a picture to support@mensbestbasics.com.

This way we can assess the issue immediately. We will take steps to resolve the problem for you right away.

Question 3

🧼 Care

Accepted Answer

How do I wash my products?

To keep your T-shirts looking and feeling their best, follow these care tips:
1. Machine wash on a cold setting to preserve color and fabric.
2. Wash with similar items to avoid pilling or color transfer.
3. Turn inside out before washing to protect the surface of the fabric.
4. Do not bleach or use harsh detergents, as they can weaken the fibers.
5. Lay flat to dry, or tumble dry on a low setting to minimize shrinkage.

Additional Tips:
*Avoid overloading the washing machine to allow proper cleaning and rinsing.
*If ironing is needed, use a low heat setting and iron inside out to avoid shine or marks.

Please note that using the dryer may cause up to 5% shrinkage. Hang drying is an option but may cause slight stretching over time.

By following these steps, your T-shirts will stay comfortable and durable for longer!

Preventing shrinkage?

Lay the clothes flat to dry to prevent shrinkage. If you cannot air dry clothes, use a low heat setting on the dryer and remove the clothes from the dryer while they are still slightly damp. Too much heat is bad for fabrics.

Preventing fading?

Wash in cold water with similar colors.Rule of thumb:
The warmer the water, the faster the colors fade.
Separate light, dark, and white clothing.
Turn garments inside out before washing.

Additional Tips to Prevent Fading:
Use a gentle detergent designed for colors to preserve vibrancy.
Add vinegar to the wash: A half cup of white vinegar in the rinse cycle helps lock in colors.

Avoid direct sunlight when drying, as UV rays can cause fading.

Wash less frequently: Washing only when necessary reduces wear and tear on the fabric.
Use shorter cycles: A shorter wash cycle minimizes exposure to water and agitation.

Following these steps will help keep your T-shirts looking fresh and vibrant for longer!

How do I prevent my items from stretching?

For the best results, we recommend washing your items in cool water and laying them flat to dry instead of hanging them when wet. If air-drying isn’t an option, use a low heat setting in the dryer and remove the clothes while they’re still slightly damp. Once dry, avoid hanging them. Instead, fold the items and store them in drawers or on shelves to help maintain their shape.

Question 4

Do you offer free shipping?

Accepted Answer

We offer fast and free shipping too all countries in Europe for orders over €70.

Orders shipped outside Europe have a higher treshold of €100.

Question 5

Can I return my order if it doesn't fit or if I don't like it?

Accepted Answer

Yes, you can return your order if it doesn't fit or if you are not satisfied with it. We offer a straightforward return process. Simply request a return label, and once received, you can ship your items back to us.

Additionally, we also offer a free exchange in case you'd like to try a different size. More than 87% of customers who opt for an exchange find satisfaction in their choice. Please let us know your preference, and we will assist you accordingly.

Question 6

📏 Choosing the right size

Accepted Answer

Despite knowing your size with other brands, we recommend doing the best fit test. This will give you the best size for your age, height and weight.

Based on thousands of satisfied Men's Best customers, we can automatically recommend this.

What if you're between sizes?

If you are looking for a tighter fit, we recommend a smaller size. If you prefer a bit looser fit, we recommend sizing up.

Question 7

How do I track my order?

Accepted Answer

Once your order has been placed and processed (within 1-3 days), you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.

Tracking information may not be immediately available after your order is placed. It can take up to 1-3 days for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.

1-3 days after placing your order, you can click the tracking number link in the email or track your order on our website here: https://mensbestbasics.com/apps/parcelpanel

Question 8

My order was marked delivered but it’s not here.

Accepted Answer

If no one was home at the time of delivery, the carrier will leave the package in a safe location.

Be sure to check around your home and with neighbors/building management who may have collected the package for you.

Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it’s headed to the right location.

On some occasions, packages may be marked as delivered but take additional time to arrive due to a scanning error within the courier service.

If you still are unable to locate the package, please reach out to the carrier.

If you need additional assistance, please email our team at support@mensbestbasics.com

We're the best team to figure it out and get still you your package.

Question 9

Do you offer refunds or exchanges?

Accepted Answer

Yes, we offer refunds and free exchanges within 30 days of purchase. To be eligible for a refund or exchange, items must be returned in their original condition, and packaging intact. Please note that final sale items are not eligible.

To start a returns or free exchanges you can click HERE. Refunds will be processed to the original payment method within 14 days of receiving the returned item.

Question 10

🟢 Available Stock

Accepted Answer

Product is out of stock, can I pre-order?

If a product is out of stock, we'll put a note that the items is on pre-sale. We will also send a email once the product is in stock again. This way you'll be the frist to know when it will ship.

How often are your products re-stocked?

We do our best to stock the most important products often, and just enough to never waste a t-shirt. If you are subscribed to the Men's Best email list, you will be the first to be notified.

You can sign up at the bottom of the page :)

I want to exchange an items, but the size/color is out of stock. Can I choose another size or color?

Ofcourse!

Please contact our customer service team if the item you require is out of stock: support@mensbestbasics.com

We're the best to help you with this.

Question 11

What should I do if my order has not been delivered?

Accepted Answer

If your order has not been delivered and you notice it has been returned to the country of origin, please contact us for further details on the non-delivery reason. We will arrange for your order to be shipped again promptly. Keep us updated once you receive your package.

Question 12

How do I make a return?

Accepted Answer

Returns must be initiated within 100 days of receiving your order. Items must be returned in the original packaging.

To initiate the return process go to the Men's Best Return Portal and fill in your order number and details about the item you wish to return. Print the shipping label and drop off your return at the given drop-off location.

Note: There is a shipping charge per order.

Non-Returnable items

Certain items may not be eligible for return due to hygiene, final sale, or other reasons. These items will be clearly marked on the product page.

Question 13

What can I do if my order has not been shipped yet?

Accepted Answer

📦 What can you do if your order has not been shipped yet?

If your order has not been shipped yet, follow these steps:

1️⃣ Check your order confirmation – Look in your email to ensure your order was processed correctly. Orders are usually processed within 1-3 days.
2️⃣ Review the estimated processing time – Depending on demand or stock, it may take a little longer before your order is shipped.
3️⃣ Check your spam folder – Sometimes, shipping updates end up in spam.
4️⃣ Contact us – If your order hasn’t shipped after 3 days, let us know. We’re happy to check it for you! 💪

Question 14

Do you ship worldwide?

Accepted Answer

We do ship to most countries in Europe, Australia and New Zealand, however, there are a few that we are unable to send to.

In the check out you'll see if you can select your country, if you can't check out please let us know via support@mensbestbasics.com

Please note that shipments can take 4-10 days depending on your country and location.

If you have been waiting for more than 10 days to receive your order, please get in touch with our team to investigate the issue.

Message us here support@mensbestbasics.com

Question 15

What is your shipping policy?

Accepted Answer

Our standard shipping time within 🇪🇺 Europe is 4-9 business days.

Shipping charges, if applicable, will be calculated and displayed at checkout. Please note that delivery times may vary depending on your location and the time of year.

For additional questions about our shipping policy, please contact us at support@mensbestbasics.com

Our standard shipping time within 🇦🇺 Australia and 🇳🇿 New Zealand are 3-10 business days.

Shipping fees, if applicable, will be calculated and displayed at checkout. Please note that delivery times may vary depending on your location and the time of year.

For additional questions about our shipping policy, please contact us at support@mensbestbasics.com

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Frequently Asked Questions